Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
Employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance and act as brand representatives ensuring that customers receive personal assistance in their language at a consistently high level.
For 25 years, theMercedes-Benz Customer Assistance Center has aimed to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues who contribute to the success of our company.
The success of the Mercedes-Benz Social Media Services team is rooted in social listening skills.
We make an effort to listen to our customers. To know their "likes" and "dislike", to understand their interest and concerns, who they are, what they care about, and what they do. We follow them into their virtual world.
We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each social media channel. Besides the international and regional Mercedes-Benz pages, we also cover specialist areas such as AMG-motorsport, lifestyle pages, or classic cars.
As brand ambassadors, we are able to change and adapt the tone of voice between each platform to engage our followers and generate social conversations.
Day to day, we share our passion for the world of Mercedes-Benz alongside our 40+ million fans, whether it is a product inquiry, complaint, or simply a token of appreciation.
Our Fans can engage with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, TikTok, and many more channels in 16 languages.
We are looking for an enthusiastic colleague with a fluent Portuguese language and full professional proficiency in English. Fluency in another language will be a benefit.
We are living in a fast-moving and dynamic environment that requires strong customer focus, creativity, and a particular interest in the automotive sector and technology.
We are looking for you if you already use social media naturally. Experience with community management, social listening, and trend-watching is a plus.
We believe in the strength of doing things together, teamwork is an essential part of our daily business.
We are looking for candidates with enthusiastic and inspiring personalities.
“What is the best part about our Social Media Team? Being able to release your inner creativity!
Be part of #us!
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:
• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Company result-oriented bonuses
• Transportation plan
• Collective health insurance at discounted rates
• Non-contributory pension plan
• Lucrative relocation package, if applicable
Please use the “apply” button to upload your CV, Letter of Motivation, and any other documentation that adds value to your application.
We can only accept applications via the mentioned application process for data privacy reasons.