Vacature: Market Trainer and Knowledge Manager GSSN+ Service Center
Werkgever:Mercedes-Benz Customer Assistance Center Maastricht
Plaats:Maastricht
The organisation
The Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz customers. More than 45 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
The function
GSSN+ (Global Standard Source for Network Data) is the central source of dealer master data for Mercedes-Benz AG retailers world-wide. As part of the Retail Service portfolio in the Mercedes Benz Customer Assistance Center (MBCAC), the GSSN+ Service Center constitutes the central governance entity for all GSSN+ related issues and inquiries and ensures optimal data quality, provides market consultation and qualification, and serves a first point of contact for all GSSN+ relevant questions and concerns.
As GSSN+ Service Center Market Trainer, you create, develop and update training materials for self-study and webinars, create and maintain training documentation, deliver web-based trainings to GSSN+ users and market administrators, evaluate and adapt to training feedback submitted by participants.
Job Duties & Responsibilities
- Develop and maintain training materials and documentation relating to GSSN+ functionalities, release updates and major changes
- Actively maintain and update knowledge material and overall GSSN+ specific content
- Deliver training to users and market administrators via LMS-based self-study courses and webinars
- Pro-actively recognize training needs based on information provided by GSSN+ development team, participation in release testing and market feedback
- Gather training feedback and adapt training materials according to market needs
Requirements
Required Qualifications
- Higher vocational / university degree
- Training / coaching degree or certificate(s)
- Minimum 2 years of experience in comparable position of employment and seniority
Knowledge, Skills & Abilities
- Fluent in corporate language English, fluency in German is an advantage
- Strong, adaptable communication skills and ability to present complex topics understandably to a variety of audiences
- Experienced user of learning management systems and MS Office Suite and CMS (Content Management System e.g. Word Press)
- Experience working as part of a project group
- General IT affinity and understanding of end user challenges when using complex software tools
- Ability to work independently and deliver high quality output
- Empathetic, positive attitude and stress resistance
- Willingness to travel for work when required
We offer
- Multicultural, dynamic and international working environment
- Full time position
- An extensive initial training of up to 3 months
- A tailor-made individual development plan
- 200 vacation hours (based on full time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance-based salary growth
- Company result oriented bonuses
- Lucrative relocation package that covers your travel and living expenses for the first six weeks
- Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
- Collective health insurance at discounted rates
- Non-contributory pension plan
The procedure
Is this the right job for you? Then upload your application documents including CV and letter of motivation, detailing your relevant experience and why you are passionate about this position, in English via the link.
For data protection reasons, we do not accept applications by e-mail. Please use the link provided for your application.
