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Vacature: Technical Service Representative I (Hungarian) - Connected Mobility Services

Werkgever:Mercedes-Benz Customer Assistance Center Maastricht
Plaats:Maastricht

The organisation

Mercedes me is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!

As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.

Do you want to know more?

Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect.

Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.
We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.
These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.

Here you can check more information about Connected Mobility Services:

www.daimler.com/products/services/mobility-services
www.mercedes.me
www.mercedes-benz.com

The function

  • How exactly will you operate? By…
    • accepting incoming support requests, incidents and problems
    • identifying weaknesses in our processes or tools and create awareness
    • registering all activities in the ticketing tool
    • troubleshooting minor training issues on the phone
    • identifying problems that can affect our processes and escalating them accordingly
    • resolving reported issues according to pre-defined use cases
    • reporting undefined issues to higher level

Requirements

You can become a Technical Service Representative if you:

  • have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
  • possess excellent communication skills (B2C and B2B)
  • are fluent in Hungarian and English (corporate language)
  • are able to identify, analyse and resolve problems over the phone with involved partners
  • can handle interaction between tools and support systems

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Benefits

This position is on a fulltime base (40 hrs per week). 24 hours shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Working Conditions:
This position is on a fulltime base (40h per week) in a 24 hours shift pattern.
Shift allowance:

Monday - Friday     20h00 – 22h00         25%
Monday - Friday     22h00 – 07h00         50%
Saturday                                                  50%
Sunday                                                    100%

We provide an extensive 4 weeks initial training and a follow up buddy program.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.