The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
The philosophy is to ensure the customer is mobile again as quickly as possible.
•(Near-) native English speaker
•Good written and verbal skills
•Advanced negotiation skills
•Computer literacy
•Good understanding of customer satisfaction
•Team player
•Open-minded to a diversity of cultures
•Ability to prioritize, analyze, plan and coordinate on high volumes
We are looking for candidates who are available for at least one year, on average for 12-15 hours a week.
For the summerperiod (July / Aug) you should be willing to work up to 30 to 40 hrs a week and you are no longer than 2-3 weeks on holiday in this period.
Work in a growing international company in a young, ambitious, professional and dynamic environment.
Please aply on this vacancy with your resume and motivation letter.