Job description
The Mercedes-Benz Customer Assistance Center Maastricht with the Retail Service department is the global escalation entity for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the agent’s role is to liaise with internal and external partners for resolving complex issues.
Your tasks & responsibilities:
The main goal of the flexworker is to support the Critical Parts department
Tasks:
• Resolve incoming support requests, incidents and problems in the required languages
• Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units
(passenger cars, vans and trucks)
• Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system)
• Identify, escalate or resolve issues related to bottleneck parts were necessary
• Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests
• Support the team and team members with projects, analyses, reporting and other tasks.
Job requirements
• Excellent communication skills
• Fluent in German and English, both verbal and in writing
• Experience in customer support / problem solving business processes
• Knowledge of logistics processes
• Ability to understand interactions between demand and supply in the logistics chain
• Is capable of handling escalations in combination with regular workload without detriment to own stress level
Employment conditions
This is a flexible position with a minimum of 5 hours a week, will be offered, according to availability of the candidate and business needs. Working hours: dayshift between Monday to Friday (by exception on weekends). We are looking for candidates who are available for at least 1.5 years.
Interested? Please contact Lobke van Tongeren ->lvantongeren@flexpoint.nl