The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for passenger cars, trucks and vans in Europe. In 2015 the MBCAC has been granted the world wide governance role for all Mercedes aftersales call centers around the globe. As a consequence the local IT Provider for the MBCAC has transformed into a Global Service Provider for the core CRM and telephony applications of Daimler.
Currently we are in the middle of a transition to enable this worldwide expansion to 54 countries and we still have 24 countries to go.
Do you want to become a part of our international team and help us setup and operate the global Platform?
Within the department Demand Management & Governance you are our new IT Project Manager and you will be a part of an international team with people from all over the world. The main goal of the IT Project Manager (PM) is to lead large projects which implement solutions and methodologies that enable clients / business partners to optimize their business. You take complete ownership on day to day issues related to the assigned projects.
The PM will be working with business partners, internal technical teams and external providers. You are responsible for setting up the project, defining the project structure, targets, planning, methodology and the organization of the project team. The PM manages time, budget, quality borders, issues & risks, schedules and dependencies in assigned projects.
The PM combines technical expertise with excellent stakeholder management skills and business knowledge, and contributes to continuous improvement of processes and procedures within and beyond the IT department.
Profile must-haves
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
For more information about this vacancy please contact Dave Slangen: +31 6 39875961