The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are a very important connection to the Mercedes-Benz brand. The Customer Assistance Center’s core services are delivered by Operations: Roadside Assistance, Customer Complaint management and Enquiry management. All our supporting departments, such as Retail services, Operational Excellence and Critical Parts Management, are also located in our offices in Maastricht. Furthermore, our task is to create a global Customer Contact Center network. Therefore we have established the department “Global Contact Center Management”. Having the global Governance mandate, we manage the worldwide implementation, standardization, innovation and performance of Customer Contact Center services within Daimler AG. That’s why we live the brand’s most important promise: “The best or nothing”.
The Mercedes-Benz Customer Assistance Center Maastricht with the Critical Parts & Supplier Management department is the global escalation entity for parts in the Mercedes-Benz supply chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors and logistic centers. Furthermore, the Technical Service Representative’s role is to liaise with internal and external partners for resolving complex issues.
The Technical Service Representative Expert acts within a high level technical department with specialist tasks and reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and assistance of current projects of Daimler retail network, Daimler Head Quarter, market performance centers and customers outside the service network.
Your tasks & responsibilities:
Job requirements:
Compensation
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Benefits:
Contact info
Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.
For more information about this vacancy please contact Corporate Recruiter Sarah Beckers on +31 43 356 2710.