Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: "The best or nothing".

The function

The Training Manager runs the Training team. He or she reports directly to the Manager Training, Quality and Knowledge Management. The field of responsibility covers the supportive functions for various stakeholders within and outside the Daimler organization in a multilingual and multicultural environment. The Training Manager will be directly responsible for one team of approximately 10 trainers and a reporting specialist.

Tasks & responsibilities

• Managing and coaching a (multicultural) team of trainers, with the business scope of dealing with trainings worldwide at the satellites
• Monitoring and registering the individual and team key performance indicators, as well as the attendances and absences of team members
• Monitoring and controlling the training workload of the trainers
• Initiate and execute escalations when assisting operations and planning committees
• Taking on the responsibility of a key account manager for operations (satellites) and back desk. This involves communicating and functioning as an intermediary between the Training Delivery team and the Training Development team, as well as for the different stakeholders in the satellites and the team
• Identifying training, information and equipment needs within own team and in addition of supported stakeholders. Coordinating the set-up of required trainings and thus fulfillment of these needs;
• Continuously participating in improvement processes in order to contribute to effectiveness and efficiency within the training area
• Steering and leading of projects related to training
• Cooperate with all the Process Partners and the appropriate contacts within the Daimler organisation in terms of training related issues.
• Cost center controlling
• Quality gate for training concepts

Requirements

• Fluent level in English, written and spoken;
• Leadership and people management skills;
• Experience as a team leader;
• Expertise and experience in training is an advantage;
• Experience in project management;
• Strongly oriented to Customer’s Satisfaction;
• Ability to set and share clear directions and vision to the team members;
• Ownership and independent thinking;
• Ability to manage complexity and communicate on different levels;
• Ability to coach and mentor employees;
• Ability to manage high pressure and stress;
• Strategic thinking;
• Creativity when handling problems independently

We offer

Full-time position 40 hours per week between Monday to Friday, dayshift.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The vacancy closes the 18th of May, please apply before this date.

For more information about this vacancy please contact Eyck Halbritter, Manager, via +31 43 356 2149 .