Oorspronkelijke vacature omschrijving:

The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.
Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

• Native Dutch or native French
• Fluency in English (corporate language)
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volumes

We offer

Working hours around 12 to 20 hours per week, also during weekends and evenings, depending on your availability and the business needs.
Work in a growing international company in a young, ambitious, professional and dynamic environment

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English) and any other documentation that adds value to your application.